Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
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DOMESTIC SHIPPING
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FedEx Home Delivery (48 Contiguous States)
• All orders large or small will be shipped for a flat rate of $7.95 per delivery address unless noted otherwise.
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• All orders are shipped standard FEDEX HOME DELIVERY, UPS GROUND or USPS, unless otherwise requested. Saturday delivery is not available in all areas and must be requested. Additional charges will apply. No Sunday or holiday delivery is available. FedEx Express, 2nd Day & Next Day Air (48 Contiguous States)
• Orders shipped via FedEx Express, 2nd Day or Next Day Air are subject to shipping rates based on weight and destination.
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• The rates are as follows:
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Express Saver (3-4 Business Days) -- $13.95 and up
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2 Day Delivery -- $16.95 and up
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Standard & Priority Overnight -- $20.95 and up
• RUSH ORDERS: Express shipping is based upon availability. You may choose this option at time of checkout. Iron Cowgirls will do our best to get the orders to you in the time requested, but this option is based solely on item availability. Saturday delivery is not available in all areas and must be requested. No Sunday or holiday delivery is available.
INTERNATIONAL SHIPPING
(Hawaii, Alaska, Puerto Rico, U.S. Territories, Canada & Other International Locations) U.S. Postal Service Priority Mail
• Orders sent USPS to Hawaii, Alaska, all US Territories, Canada, & other international locations are not available for Express Shipping (3-Day, 2-Day or Next Day Air).
• International shipping is not available to all locations.
• An estimated charge will appear at checkout. If the charge is higher, we will contact you. Rates start at $40/package
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• INTERNATIONAL orders ship out of our warehouses Monday through Friday via US Postal Service.
• CUSTOMS: International customers are responsible for customs and duties charges when order arrives into their country. If a customer receives merchandise from customs without paying custom charges, then customer will be charged the custom fee. Approximate Shipping Times Shipping Method Approximate Shipping Times Ground / Standard Shipping (Fed Ex Home Delivery) 7 - 8 business days 3-Day Shipping (Fed Ex Express Saver) 5 - 6 business days 2-Day Shipping 3 - 4 business days Overnight Shipping 1 - 2 business days International Shipping (this shipping includes Hawaii, Alaska, & Military Addresses) 7 - 14 business days (minimum) * Tracking Numbers will not be provided for all orders.
FREE SHIPPING
• Free shipping applies to orders over $99 and being shipped via FedEx Home Delivery. All orders over 20 pounds are subject to Delivery Fees.
WEATHER RELATED DELAYS
• We cannot guarantee USPS or FedEx delivery times or be held responsible for reimbursement of shipping charges due to weather related conditions.
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INCORRECT SHIPPING INFORMATION
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• If a package is returned to IronCowgirls.com or delivered to the wrong address due to an incorrect shipping address provided by a customer, the customer will be responsible for the original shipping cost, return shipping cost as well as the redelivery cost.
- Privacy & Security
- Privacy Policy
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.ironcowgirls.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2008.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your consent
By using our site, you consent to our privacy policy.
- Returns & Replacements
- Ordering
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• Please allow 1-2 business days for your order to be processed.
• Orders ship out from our warehouses Monday through Friday, excluding holidays.
•You may receive multiple boxes for your order.
• Some international orders may be cancelled due to size.
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PRODUCT AVAILABILTY
• Our merchandise is constantly revolving so we cannot guarantee all items to be in stock. Prices are subject to change without notice.
- Payment, Pricing & Promotions
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- Viewing Orders
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- Updating Account Information
- Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.